How to complete an ID Verification request? (DE, OH, MD, PA, WV, IL, IN, MI, VA, NY, NJ, AZ, CO, ON, IA)

• After logging in, the ID Verification pop-up will notify you of the request on your account. To continue the process click "I agree".

• Ensure you have a valid ID document accessible such as a Driver’s License or Passport. You may continue the process by scanning the QR code with your phone, sending a link to your phone via SMS or continuing with the current device.

*Camera and microphone access will need to be enabled on the browser you use to complete the following prompts. 

*It is recommended to complete the verification process on the mobile app or by using the mobile options of SMS or QR code.

*When using the SMS option phone numbers should be manually typed. Auto fill will sometimes cause brackets to appear around the area code as shown (856) and the next button will not be clickable with these present. 
 

• Using the mobile flow will bring the following series of prompts, follow the instructions on each to complete the process.

• Upload an image of the photo side of your ID.

• Scan the barcode on the back of your ID (failure to complete the scan will bring another solution).

• If the scan does not complete you will be prompted to take a photo of the back of your ID.

• Flip the phone orientation and take a selfie.

• Follow the on-screen instructions to ensure the photo meets the requirements.

 
Wait for the verification to complete.

 

• The verification process has completed.